Knowledge Base Highlights of Shopping Cart FAQ / Knowledge Base Software
Improve Support Quality & Efficiency Giving an accurate and professional answer could be as simple as redirecting your customers to one of the knowledge base articles. Customer satisfaction is improved and customer support workload is reduced. |
Reduce Staff Training Time Shopping Cart free FAQ / knowledge base software helps you share documentation and procedures internally and familiarize your new team members with product details so that they can be up and running more quickly. |
Zero Maintenance at Your End As a SaaS application, Shopping Cart Knowledge Base is fully hosted and managed by Shopping Cart. We take care of all the software, server side hardware, network and backup for you. |
Easy to Set up & Easy to Access No download or installation is required. Just sign up for a site account and you can start using Shopping Cart Knowledge Base right away. Only a web browser and an Internet connection are needed. |
Highly Secure Hosting Environment We employ industry-leading technology and infrastructure to deliver maximum security, reliability and performance capability for your business. As a licensee of TRUSTe, we are committed to protecting your information privacy. |
Have Your Own Brand Identity You can use your own domain name and branding image for your knowledge base system. Multiple templates are provided for you to choose; page header and footer are fully customizable to match your website style. |
Offer Enhanced Visitor Experience Shopping Cart free FAQ/knowledge base software is compatible with all major web browsers, including Internet Explorer, Firefox, Netscape and Chrome, on all major platforms, including Windows, Mac and Linux. |
Learn from Visitors’Feedback Visitors can rate an article as helpful or not helpful and leave a comment to an article. This helps you understand the needs of your visitors, improve the quality of the articles and optimize your products and services. |
Flexible User Permission Settings With Shopping Cart Knowledge Base, you can define who can access your knowledge base, who can leave feedback to your articles and what each specific operator can do in your knowledge base. |
Integrated with other Shopping Cart Products Shopping Cart Knowledge Base is fully integrated with all other Shopping Cart products to offer you a complete customer service solution, including Live Chat, Newsletter, Forum, Email Ticket, etc. |
