As an email response and management solution, Shopping Cart Email Ticket works with your existing email server, no matter you are using a POP3/SMTP based or Microsoft Exchange email server.

Just sign up for free and set up your email account, you can start using Shopping Cart Email Ticket. Only a web browser and an Internet connection are needed. No download or installation is required.

With a regular email interface, Shopping Cart Email Ticket makes daily ticket handling as easy as managing your email accounts. Even a non-tech user can become skilled at the software very quickly.

All incoming and outgoing messages for one case are organized together as one ticket. You can set the status and/or priority of the ticket and assign the ticket to a specific sales/support representative.

You can manage multiple email accounts, live chat transcripts, offline messages and web form messages at one place and track your communication with your customers across multiple channels.

Based on the rules pre-defined by you, notification or follow-up emails can be automatically sent to you or your customers to increase the efficiency in resolving your customers’queries.

With unlimited customizable fields, you can freely personalize your follow-up emails and tailor your web-to-ticket form. The fields can also be used to define your auto update and auto follow-up rules.